Overview
Media Processing Server (MPS) 500 is the ideal self-service solution for medium-sized Enterprises and small Service Providers. This full-featured, competitively priced solution provides an advanced suite of capabilities including a full portfolio of Advanced Speech solutions, VoiceXML, and Session Initiation Protocol (SIP). Our integration packages and native interfaces enable MPS 500 to seamlessly integrate with numerous CTI applications for fast, intelligent call routing.
Key Features:
• Improves contact center efficiency by automating routine requests and freeing agents for more complex inquiries.
• Delivers friendlier self-service and more personalized customer experience through robust, multi-language advanced speech capabilities.
• Extends your web applications to callers by utilizing VoiceXML, JAVA and other internet technologies.
Supports a hybrid environment of traditional and VoIP telephony protocols that enables smooth transition to VoIP without costly hardware upgrades.
